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Return Policy

Returns

We stand by our products and want you to be happy with your purchase. We offer a 100% satisfaction-guarantee policy to our customers. However, to be eligible for a return, your item must have been purchased in one of the following ways:

  1. Directly through our website at www.babydiva.net
  2. Directly through our website at www.adivadifference.com
  3. From us (A Diva Difference) via Amazon.com

Please understand that if you purchased our toys from someone else, we cannot know their condition or how they were handled or treated, and therefore we cannot offer a warranty on them.

Contact us at support@babydiva.net before returning any products. We will do our best to take care of you and keep you a very happy Baby Diva customer.

Refunds

If your purchase is eligible for a refund (see above), please send your item(s) to us at:

A Diva Difference, LLC
1437 North Denver Avenue, #147
Loveland, Colorado 80534 USA

Once your return has been received, we will send you an email to notify you that we have received your returned item. If we consider the returned item to be a valid return, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please be patient, as it may take some time before your refund is officially posted.

If you feel a credit is taking too long to post, please contact us at support@babydiva.net.

Exchanges

If you (or your recipient) would prefer to exchange any items for other items, we're happy to help! Please send us an email at support@babydiva.net.